Terms of service
TERMS OF SERVICE
(Updated May 28, 2026)
Welcome to Mandarine Home, located on the web at MandarineHome.com (“Website”). These terms of service are your agreement with Mandarine Inc., an Illinois corporation (“Company”) and the owner of the Website. This Website is provided as a service to our customers. Please review the following Terms of Service prior to placing an order through the Website, as these Terms of Service govern your use of the Website.
By using the Website, you agree to follow and be bound by these Terms of Service (“Terms”). We reserve the right to update or modify these Terms at any time and from time to time without prior notice. The most recent version of the Terms will be posted on the Website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Website following the posting of any changes to these Terms constitutes your acceptance of those changes.
A breach or violation of any of the Terms will result in an immediate termination of your ability to use the Website and/or make purchases through the online store.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
If you have any questions about these Terms, please email us at info@mandarinehome.com.
1. Online Store Terms. By using the Website, you represent to the Company that you are at least the age of majority in your state of residence. You may not use the Website or any of the products sold on the Website for any illegal or unauthorized purpose. Your use of the Website shall not violate any laws in your jurisdiction.
2. Products. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
2.1. Proposition 65. Some of the products we sell can expose you to chemicals known to the State of California to cause cancer or birth defects or other reproductive harm. Please check on-product labels for any warning information, or contact us at info@mandarinehome.com if you have questions about Proposition 65 compliance.
3. Accuracy of Billing and Account Information. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
4. Terms of Sale.
4.1. Pricing and Availability. All prices are shown in U.S. Dollars. We reserve the right to cancel all or any part of an order, and discontinue products and services at any time, even if you have already received an order confirmation email. If all or any part of an order is cancelled after your credit card has been charged, we will void the sale and issue a refund to your original payment method and notify you.
4.2. Order Confirmation[KD1] . You will receive an automated confirmation email sent to the email address that you provide during checkout. Unless the item delivered is incorrect or damaged (see below), all sales are final.
4.4. Taxes[KD3] . The Company is required to charge and collect applicable sales tax on products shipped to jurisdictions where such taxes are required. Our online shopping cart will automatically calculate this tax based on the shipping address’s zip code.
4.5. Shipping and Handling[KD4] . Our shipping fees are determined based on the size of the item(s) you order. Shipping fees are calculated based on a percentage of the purchase price and are calculated automatically in your shopping cart. Shipping times [KD5] are estimates and actual delivery times may vary.
4.6. Damaged, Missing, or Incorrect Items. You are required to open your item immediately upon delivery. If any items are missing, damaged or defective, you must contact us within 48 hours and send us photographs of the damage (including damaged packaging if applicable). All such notices must be sent to info@mandarinehome.com. We will work with you to repair, replace or refund your item. All damages must be reported within 48 hours, no exceptions. We are not responsible for misplaced or stolen packages.
4.7. Refusal. We reserve the right to refuse any order you place with us in our sole discretion. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by contacting the e‑mail address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
4.8. Errors, Inaccuracies, and Omissions. There may be information included on our Website that contains typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, offers, shipping charges, delivery times, and availability. All such information is subject to correction at any time without notice, at our sole discretion, including after you have placed an order or received an order confirmation. We undertake no obligation to update, amend, or clarify information on the Website, except as may be required by law. We reserve the right at any time to modify or discontinue the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Website, including the removal of any product from the Website.
5. Third Party Links. Certain content, products and services available via our Website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
6. Personal Information & Privacy. Your submission of personal information through the Website is governed by our Privacy Policy[KD6] .
7. Intellectual Property. The Website, and all materials on the Website, including text, images, illustrations, designs, icons, photographs, video clips, website design and content and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by the Company.
7.1. Limited License. The Website and the Contents are intended solely for personal, non-commercial use. You may download or print in hard copy or electronically reproduce the contents and other downloadable materials displayed on the Website for the purposes of purchasing items through the Website and arranging payment, shipment, and delivery only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the Website.
7.2. Trademarks. Our trademarks, including “Mandarine Home”, the Mandarine Home logo, and all of our service names, logos or slogans are the trademarks of the Company and may not be used or copied, in whole or in part, without the Company’s prior written permission. All other trademarks, product and service names or logos listed on our Website are the property of their respective owners and may not be used or copied, in whole or in part, without the respective owners’ prior written permission.
7.3. Feedback. If you submit questions, comments, ideas, or other feedback to the Company, you acknowledge and agree that any materials submitted by you will become the property of the Company and the Company will have the unrestricted right to use all materials submitted by you for any purpose without acknowledgement, attribution or compensation to you.
8. System Integrity. You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction conducted on the Website. You may not take any action, which imposes an unreasonable or disproportionately large load on our infrastructure. You may not disclose or share your password with any third parties. Without intending to limit the remedies available to the Company, you acknowledge and agree that a breach of this section is likely result in material and irreparable injury to the Company for which there is no adequate remedy at law, and that it may not be possible to measure damages for such injuries with reasonable certainty. In the event of such a breach or threat thereof, the Company shall be entitled to obtain a temporary restraining order and/or a preliminary injunction restraining you from engaging in activities prohibited by this section. The Company shall be entitled to reimbursement for reasonable attorney’s fees incurred by it in the enforcement of this section. You hereby waive any requirement that the Company obtain a bond or any similar device in connection with any injunctive relief the Company may be entitled to seek under this section
9. Prohibited Uses. In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Website: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet.
10. Disclaimer of Warranties. We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Website for indefinite periods of time or discontinue the Website at any time, without notice to you. You expressly agree that your use of, or inability to use, the Website is at your sole risk. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY, TIMELINESS OR USEFULNESS OF ANY MATERIALS PROVIDED THROUGH THE WEBSITE.
The Company expressly disclaims any duty to update or revise the materials on the Website, although the Company may modify the materials at any time without notice. Your use of the Website is at your sole risk, and you assume full responsibility for any costs associated with your use of the Website.
11. Limitation of Liability. NEITHER THE COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITE SHALL BE RESPONSIBLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGE OR LOSS INCURRED IN CONNECTION WITH USE OF, OR INABILITY TO USE, THE WEBSITE OR ANY OF THE MATERIALS PROVIDED BY THE COMPANY OR THIRD PARTIES THROUGH THE WEBSITE, OR ANY DAMAGE OR LOSS INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN PERFORMANCE OF THE WEBSITE, REGARDLESS OF THE CLAIM AS TO THE NATURE OF THE CAUSE OF ACTION, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY'S AGGREGATE LIABILITY, AND THE AGGREGATE LIABILITY OF OUR LICENSORS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF: (i) THE PURCHASE PRICE ACTUALLY PAID BY THE CLAIMANT FOR A PRODUCT ON THE WEBSITE; OR (ii) ONE HUNDRED U.S. DOLLARS ($100).
12. Indemnification. You hereby agree to indemnify, defend and hold the Company and its officers, directors, shareholders, members, managers, agents, information providers, affiliates, consultants, advisors, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of or relating to a dispute relating to your purchase of any product on the Website, or any breach by you of these Terms or the foregoing representations, warranties and covenants, including, without limitation, reasonable attorneys' fees. You shall cooperate fully in the defense of any claim. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You shall not enter into any settlement agreement which affects the rights of the Company without the Company's prior written approval.
13. Severability. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
14. Termination. We reserve the right to terminate your right to access and use the Website, at any time and for any or no reason, at our sole discretion.
15. Dispute Resolution[KD7] . Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and the Company agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Website, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent:
15.1. to the Company at: info@mandarinehome.com or Mandarine Inc., ADDRESS[KD8] , Darien, CT 06820, or
15.2. to you at: your last-used email address or your last-used billing address.
Both you and the Company agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party. If a Dispute cannot be settled with the foregoing procedure, the parties agree first to try in good faith to settle the dispute by mediation conducted by a mutually agreed upon professional mediator before resorting to any other form of dispute resolution
16. Governing Law and Jurisdiction. This Agreement shall be construed in accordance with the laws of the State of Connecticut, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts located in Fairfield County, Connecticut.
17. Entire Agreement. These terms and conditions, the Privacy Statement and any other terms or policies referenced in this Agreement constitute the entire agreement between you and the Company with respect to your access and use of the Website and supersede all prior or contemporaneous agreements (whether oral, written or electronic) between you and the Company with respect to the Website. The Company may assign these Terms and Conditions (i) to any of its affiliates, (ii) to the surviving entity in the event of a merger, acquisition, or the sale of all or substantially all of the assets of the Company or (iii) in connection with the sale of the Website or the business unit associated with the Website.